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Service and Support
Cumulus9 offers products and services that empower employees, improve customer relationships, streamline business processes and enable online real-time reporting. Our goal is to provide you with a turnkey system that will have your organization on the way to improved efficiency and corporate governance immediately. To support this objective, we provide customized implementation, integration, training, and support services to our clients. Whether your organization needs to integrate the Cumulus9 EMP™ with existing legacy systems, or you need help setting up the EMP™ at a co-location facility, we can provide the support you need. The end result is a solution that helps your company to lower costs and increase revenue, while at the same time, achieving peak performance.
Customer Support
Customer care after-the-sale is a major part of a product decision. And a major part of your satisfaction (or lack thereof) with your vendor of choice. With Cumulus9's solid commitment to providing our customers the care they need and enhanced services to make their jobs easier firmly in hand, we take customer support to task.
Our Customer CARE program provides flexible, friendly, and uniquely focused solutions, including emergency support.
Like self-service? Surf our SupportOnline website and get 24-hour access to our knowledge base, known issues, product downloads, documentation, Web Ticket support, and much more. Want a little more contact? Call our customer service center.
With a full range of options and a full line of choices, we'll help you find the support method with which you're most comfortable.
Professional Services
Whether your organization consists of a few hundred or a few thousand people, implementing an enterprise-wide relationship management system is a challenge. We understand that technology is only part of the equation. For your implementation to be successful, your organization's people, technology, and business processes require equal attention.
Our Cumulus9 Professional Services Team will guarantee your system is deployed with your business and people in mind. As a result, you’ll have the tools to generate more revenue faster than ever before.
From requirements planning and system definition through final performance testing, our team works alongside yours. We share our knowledge and skills, and help you develop the in-house expertise to manage the system once your implementation is complete.
Customer CARE
- Unlimited telephone support from our Technical Support Analysts during operating hours (8:00am to 5:00pm PST, Monday through Friday, excluding holidays)
- Unlimited access to Web Ticket support via SupportOnline
- 24/7 unlimited support at our self-service website, SupportOnline
- Remote diagnostic help that allows our Technical Support Analysts to link directly to your system so they can see and solve the problem firsthand
- Reports showing you number of calls, response times, and open issues for greater accountability
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