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Benefits and Features
Better Service, Less Time
- One-screen access to a complete history of customer interactions and events, presale, post sale and beyond
- Refined and organized screen layouts
- Automated routing of support cases and requests speeds response time
Increase Quality. Decrease Costs.
- Personalized, effective 24/7/365 customer service without the round- the-clock expense through the Online Customer Support Center
- customers can initiate and monitor the progress of all support cases, and service requests anytime, anywhere, using only a standard web browser
- Online Support Chat and Web Callback capabilities allow fo direct interaction with the customer, when it is most convenient for them
Do It Right The First Time
- Cumulus9 solutions emulate your best business practices
- Standardizes and unifies the support process across your support organization
- Automated routing of trouble tickets, service requests, RMAs and action items ensures fast and accurate follow-through
Delight. Gratify. Satisfy.
- Leverages support response time and touch through advanced customer management capabilities
- Wireless Text Messaging allows field reps to receive new support case assignments even when they are out of the office
- Intuitive data management views bundle customer information at each stage of the support process to retain the context of individual customer needs
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