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The biggest complaint customers have regarding RMA procedures is long periods of waiting with no access progress updates. This makes the RMA process a major impediment to the normally high levels of customer service a company provides. Cumulus9 eCRM streamlines RMA processes with automation in a web-based environment, eliminating the RMA process problem. Cumulus9 RMAs are integrated across eCRM Customer Support and eCRM Warehouse/Inventory, ensuring complete distribution of workflow across all processes that involve RMAs.
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