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Benefits and Features
- RMAs are automatically generated from service cases to support best-practice procedures
- RMA Status Views enables Service Reps and Warehouse Personnel to monitor the progress of RMAs they are responsible for
- RMA Status Response allows employees to update the RMA status with new information directly from the Status View
- Customers can login to the Online Customer Support Center to create new entries or monitor the progress of existing RMAs.
- Inventory automation for RMA items
- All RMA information is updated in the system on a real-time basis
- Supports industry standard processes like barcode scanning, SKU numbers, manufacturer part numbers, etc.
An Open, Cost-Effective RMA Process
The eCRM RMA System allows both customers and employees to view real-time RMA updates, so no one gets left in the dark regarding RMA progress.
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