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Cutting Through Competition
Today's customers have more alternatives available than ever before. If you don't reach them first with the right information, they're gone. Success depends on your ability to respond quickly.
Traditional Sales Force Automation (SFA) systems require time consuming synchronization, record maintenance and duplicated data entry chores that rob sales professionals of valuable selling and strategic planning time. Typically, these systems are not integrated with customer service and other corporate systems. These scenarios leave reps with incomplete pictures of client interactions that were only as good as their last synchronization.
Cumulus9 SalesForce Collaboration (SFC™) Business Component provides a robust feature set that automates the sales process, increasing sales and management effectiveness. By web-enabling SFC™, and making it an integrated component of the Enterprise Management Platform, Cumulus9 has reduced the time spent on redundant data entry, and has given sales reps and their managers a complete real-time view of all interactions taking place within their client base and prospect pipelines.
Information entered in the system by customer service, inside sales, and management is now immediately available, and headaches associated with database synchronization are a thing of the past.
Cumulus9 SFC™ also stores templates for letters, contracts, and proposals, streamlining the second most time consuming sales task: document generation and management. Sales people can now access all of these documents through one system, make minor customizations and send the correspondence in minutes as opposed to the hours required to do research and create the documents from scratch. Follow through is faster and administration is reduced, so sales reps can focus on what they do best - sell.
Benefits And Features
Feel the pulse, Get in the action
SFC™ home page provides an at-a-glance view of the information that aids the sales rep in conducting everyday business. The collaborative environment displays the important information and updates, when it happens and as it happens.
- Important To-Do list
- Upcoming events and appointments
- Opportunities that are currently being worked on or participated in
- Issues that require attention
- Real-time sales opportunity progress updates, news, info-exchange, and communications
Join Forces & Work Together
SFC Multi-participant system turns simple opportunity management into a powerful collaboration place for Sales Reps, pre-sales engineers, support personnel, managers, and other associates to exchange and update information.
- Opportunity participants (team members) can view and update information for the opportunity
- Clear definition of roles & responsibilities allows the job to be done faster and more accurately
- All calendar events related to the opportunity from all participants can be viewed in one page
Updates, Progress, & Communications
Timing is everything! Sale progress, requests, and communications from the sales team members are crucial to the success of the sale.
- Time sensitive progress can be instantly delivered to all team members
- Complete tracking enables fast team response
- New opportunity participants can quickly adapt to the sales flow
- Team progress can be viewed on one screen – no phone tag or searching for team members for updates
- A daily must-visit one stop shop for any news and information related to a sales opportunity
- Sales Managers can turn opportunities into mega knowledgebase and case studies
Set up your Objectives
Multiple objectives can be created in an opportunity in Cumulus9 SFC, so that the team members all have a clear picture of the milestones that are required to complete the sale.
- Multiple objectives & deliverables
- Complete with history and progress
- Allow company to deploy multiple best-practices for different types of opportunities
- Turn opportunities into mega knowledgebase and case studies
No Sale without Issue
Issues during the sales cycle can be tracked in complete detail, enabling the team to understand and clear any obstacles during the sales process.
- Display details, root cause, time detected, and impacts of the issue
- Assign issues to team member
- Complete history
Advanced Contact Management
Contact management is the heart of every sales tool. Cumulus9 SFC™ has built-in advanced functionality to further enhance its importance and value.
- Complete contact management
- Unlimited phone numbers, faxes, addresses, and other information for a contact gives sales reps maximum flexibility and data fields
- Searchable contact log allows sales reps to keep a complete contact history
- Unlimited grouping allows detailed contact categorization
- One-click search
- Easily share the contact with other users
Standard & Advanced SFA Functions
Cumulus9 SFC™ comes with all standard SFA functions, as well as advanced SFA tools to help sales professionals handle their job more easily.
- All basic SFA elements
- Lead, Opportunity, and Account Management
- Sales Forecasting
- Lead distribution
- Multiple Sales Teams
- Advanced Document Management with revision control
- Advanced Reporting
Cumulus9 SFC can be integrated as part of the Cumulus9 Enterprise Management Platform, or interfaced with other enterprise applications such as Oracle, PeopleSoft, and Microsoft to provide a complete end-to-end enterprise-wide solution.
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